FAQs
what is a compounding pharmacy?
A compounding pharmacy is a speciality pharmacy that can manufacture customised medication by combining, mixing, or altering medication and other ingredients. Compounding pharmacists create a medication tailored to the needs of an individual patient. This is done by using specialised equipment, and sourcing unique ingredients.
Why do some people need compounded medications?
People may need a compounding pharmacy as their doctor has prescribed a medication that pharmaceutical manufacturers do not make.
Practitioners in hospitals, clinics, and other health care facilities sometimes provide compounded drugs to patients when an TGA- approved drug is not medically appropriate to treat them. These include patient who have an allergy to a certain dye, gluten, lactose or preservatives and needs a medication to be made without it, or an elderly patient or a child cannot swallow tablets or capsules, and need an alternative form such liquid. There are many situations where compounded medications are needed and best utilised.
How do I know I am receiving a quality product?
Relevant and focused pharmaceutical trainin
Source and secure high quality ingredients from the leaders in pharmaceutical compounding
Access to the latest research, innovations and resources to ensure products produced to the highest standard
Lab equipment is to the highest standard
Adhere to Good Manufacturing Practice and conduct audits and batch testing
How Can I Check the Price of My Prescription?
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Can I get normal prescription medication dispensed at the pharmacy?
Aside from our lab, we have a full range dispensary that provides a wide range of pharmacy medicines and services.
How Long Does It Take to Fill My Prescription?
We endeavour to make your product as soon as possible but we do suggest to leave about 2 business just in case we need to source the ingredients, busier than usual or the nature of the preparation is a bit more complex.
How Do I Order medication once I have the prescription?
There are a few different ways you can order medication.
o Send a photo of your prescription to our compounding lab phone or via email
o Call us on
o Present your prescription in person
For new scripts, please present the original prescription when you collection medication from the pharmacy.
I have private health insurance, can I claim the medication?
We suggest getting in touch with your insurance fund. There are a wide range of policies that have varying levels of cover. We will provide you with an official receipt and generally this is sufficient to submit if your medication is covered.
Do you post interstate?
We post nation-wide using express registered post, which is tracked for your piece of mind.